Air Canada Chooses Servigistics for Service Parts

Servigistics, the leading strategic service management solution provider, announced today (Dec 1st) that Air Canada, Canada’s largest full-service airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. trans-border market and the international market to and from Canada, has selected the Servigistics Service Parts Management solution to improve overall operational efficiency while reducing operating costs.

Air Canada will use the Servigistics solution to manage their multi-million dollar rotable pool of inventory across locations in Canada, APAC and EMEA. Implementation of the Servigistics solution will help Air Canada improve overall supply chain responsiveness, reduce operating costs and risk, and decrease AOG (Aircraft on Ground) time. Air Canada chose Servigistics because of its best-in-class solution and proven track record of success in the Aerospace and Defense arena.

“Air Canada is committed to service excellence, so on-time performance and operational reliability is a top priority” said Diane Mazuroski, Senior Director, Supply Chain, Air Canada. “With Servigistics, we can become proactive rather than reactive with our parts inventory, which will enable us to better support maintenance of our fleet

“In the increasingly competitive aviation industry, delivering outstanding service is necessary for success,” said Eric Hinkle, CEO, Servigistics. “Air Canada is looking to build on their already strong reputation by strategically investing in service operations, and we are very pleased that they selected Servigistics as their preferred partner.”

About Servigistics

Servigistics is the worldwide leader in strategic service management software. The company’s award-winning solutions include service parts management, field service workforce management, pricing management, customer commitment management, and knowledge management, all operating together on a single platform and data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics’ Oracle Fusion and SAP Netweaver-certified solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace, motor vehicles, telecommunications, medical equipment, and consumer and industrial products. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world. Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at, or via the Web at Catch up on the latest post-sale service issues by visiting

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