Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today (July 5th) inaugurated its new Business Process Outsourcing (BPO) centre in Gurgaon, its first BPO centre in North India and sixth in India.
Spread across an area of 35000 sq. ft, the new BPO facility in Gurgaon will increase Capgemini’s BPO’s total capacity in India to over 4500 seats. The existing BPO staff in Gurgaon will deliver Global Order Management services to Nokia Siemens Networks, a leading global enabler of communications services, to support the company’s global Supply Chain Management. The services delivered cover Quote-to-Cash end-to-end processes including all aspects of order management, spanning preparation for delivery, customer order management, distribution, and customer invoicing. The Gurgaon operations will contribute in leveraging Capgemini’s expertise in BPO, its BPOpen™ technology platform* and its Rightshore® network to harmonize and standardize the supply chain processes across Nokia Siemens Networks’ operations across the world.
In India, Capgemini’s BPO unit has close to five thousand employees delivering Finance & Accounting, Management Assurance, Engineering services, Content Management, Research & Advisory, Supply Chain Management, Procurement Services and Human Resources outsourcing services to more than 25 international clients across centres in Mumbai, Bangalore (largest set-up), Chennai, Kolkata, Gurgaon and Salem.
“Capgemini India’s capabilities in BPO significantly contribute to competitive advantage we offer to our global clients. Such capabilities are based on our unique combination of a leading supply chain consulting service with a strong outsourcing delivery capability. Our expansion in India validates the Group’s belief in the region in the long term, best in class delivery location for its global clients”, said Hubert Giraud, Head of Capgemini BPO Strategic Business Unit.
BL Narayan, VP & Head of BPO Capgemini, India added “The Gurgaon facility is part of Capgemini India’s ongoing development strategy for its BPO services. Having strengthened our presence in the key cities of South India, we are keen to leverage the talent pool of North India for servicing our global clients, based on our domain specialisation in Supply Chain Management.”
* * BPOpen™ is an innovative and future-proof global integrated services platform designed to help increase speed to value in Business Process Outsourcing (BPO) delivery. Built on a Service Oriented Architecture (SOA), BPOpenTM makes the Service Oriented Enterprise a reality, and drives Capgemini’s Rightshore ®, delivery of Business Process Outsourcing (BPO) services including finance and accounting, procurement and human resources.
With 112,000 people in 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2010 global revenues of EUR 8.7 billion.
Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want.
A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model.
More information is available at www.capgemini.com
Capgemini’s expertise is recognized in Business Process Outsourcing (BPO) with a solution portfolio that spans Finance & Accounting, Customer Operations Management, Procurement, Supply Chain Management, Human Resources and services for the Banking and Insurance sector. As part of Capgemini’s Rightshore® delivery network, more than 12,000 BPO professionals provide services to clients worldwide 24 hours a day, seven days a week, in 36 languages, from centers located in Australia, Brazil, Canada, Chile, China, Guatemala, India, the Philippines, Poland, and the United States.
Rightshore® is a trademark belonging to Capgemini
About Capgemini India
Capgemini in India is more than 33,000 people strong across 8 cities (Mumbai, Bangalore, Hyderabad, Kolkata, Chennai, Pune, Gurgaon and Delhi). A pioneer in the IT industry, Capgemini has over 43 years of global expertise collaborating with leading corporations and now brings the Consulting, Technology and Outsourcing experience to India. With dedicated teams to service the local markets, Capgemini has strong domain experience to assist clients across the Government and Public Sector, Energy and Utilities, Manufacturing, Telecom and Financial Services sectors and help them advance in their respective industries. Please visit www.in.capgemini.com for more details.