The Human Side of SCM

From “How does the supply chain owner, or owners, manage the community of decision makers?” It was obvious that the software magic being applied to managing supply chains ignored this community of decision makers — the human aspect of the supply chain — in favor of highly automated processes that took as much human intervention out of the supply chain process as possible. “The problem with supply chain software is that consensus, agreement, and mutual benefit are not part of the built-in functionality of the software,” The Human Side of SCM

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