Los Angeles Mayor Eric Garcetti today announced the launch of a global executive search to fill the the top post at the Port of Los Angeles. Under Mayor Garcetti’s direction, the Los Angeles Board of Harbor Commissioners established an ad hoc search committee to oversee the process, which is comprised of Harbor Commission President Vilma Martinez and Commission Vice President David Arian.
“The Port of Los Angeles is a critical economic driver of our region and plays a central role in L.A.’s reputation as a global city and leading Pacific Rim trade gateway,” said Mayor Garcetti. “We are seeking a highly experienced and dynamic leader with a strong track record of success – a true collaborator and visionary who can lead the port’s growth and international trade efforts in the years ahead.” Continue Reading »
To make up for the holiday rush, UPS utilized 85,000 temporary employees, 30,000 more than planned.
NEW YORK – UPS on Friday slashed its fourth-quarter profit forecast after the company hired 30,000 extra temporary employees due to an unexpected increase in holiday deliveries.
UPS expects to report earnings of $1.25 per share, below the $1.43 forecast by analysts. The company said full-year earnings will be $4.57 per share, below its previous forecast of $4.65 to $4.85.
“U.S. results were negatively impacted by the challenges of the compressed peak season coupled with an unprecedented level of online shopping that included a surge of last-minute orders,” the company said.
To make up for the holiday rush, UPS utilized 85,000 temporary employees, 30,000 more than planned. Continue Reading »
Seems like every so often there’s a new trend that takes the retail and e-commerce world by storm and the latest of these seems to be Ship-From -Store.
An omni-channel nirvana being pumped by systems companies, and falsely supported by ill conceived surveys of analysts alike, the best thing since sliced bread this year is apparently Ship-From-Store.
On the surface Ship-From-Store sounds like a great idea. Buy some really expensive new systems and voila every one of your hundreds or thousands of stores is suddenly a fully functional fulfillment center. Continue Reading »
Supply Chain Network is taking an active role in assisting companies in their quest to deliver a Carbon Neutral Supply Chain. Check out our Create a Carbon Neutral Supply Chain article to learn more about real actions your organization can take to move toward this lofty goal.
Beyond the positive impacts such an action can have for future generations and on the general health of mankind’s home, there are now emerging positive business reasons for pursuing this goal. Some initial projects in this area that have been carried out by SCN Partner organizations have identified a 28% reduction in Carbon Emissions and at the same time a 9% reduction in related supply chain expense. Continue Reading »
December is now upon us and before we know it we’ll be starting off 2014 right, which means it won’t be long until we’re all gathering in San Diego Feb 23rd to 26th for RILA Supply Chain 2014.
Last year in Florida at RILA Logistics 2013, the topic of multi-channel was discussed with 5 related presentations delivered where the challenges of the coming omni-channel revolution were laid down.
RILA Supply Chain 2014 will highlight this ongoing evolution from a discrete multi-channel stream to a full track entitled Omni-channel which includes the 4 interesting presentations identified below: Continue Reading »
A few years back the Government of Canada introduced the role of Chief Technology Officer or CTO, which ultimately resulted in the formation of Shared Services Canada.
Since that time progress has been made on the elimination of redundancy and standardization across the government which process continues to roll out.
IT services, applications and servers are of course a very significant cost to the government and ultimately the people of Canada. Likewise, logistics the physical handling, storage and transportation of any materiels or related services needed for the Government of Canada to serve citizens costs 10′s if not 100′s of millions of dollars annually. Continue Reading »
CommerceHub, the industry leading merchandising and fulfillment platform for retailers and suppliers, recently announced that John Hinkle has joined the company as Executive Vice President of Production Systems.
Hinkle has assumed responsibility for the company’s technical operations and production system infrastructure, which last year alone powered more than $6 billion in retail sales for North America’s largest online retailers and suppliers, including QVC, Costco, Staples, Walmart, Home Depot and many others. CommerceHub’s cloud-based solution connects online retailers with suppliers to dramatically expand assortments and grow revenue.
Hinkle most recently served as the Chief Information Officer and Head of Americas Operations at Take-Two Interactive Software, Inc. (Nasdaq: TTWO). There he led the creation of high availability geo-redundant data centers, built an online gaming infrastructure that supported millions of concurrent users for Grand Theft Auto, Max Payne and NBA 2K titles, consolidated multiple global enterprise resource planning (ERP) systems, and transformed product distribution to an effective third party logistics (3PL) model. Before Take-Two, Hinkle served as Chief Information Officer of Trans World Entertainment (Nasdaq: TWMC) and spent several years in leadership roles at GE.
“CommerceHub has ambitious plans, and as we continue to rapidly grow our network of retailers and suppliers, it is critical that we continually innovate our platform to ensure scalability and reliability for our customers,” said Frank Poore, Co-Founder and CEO of CommerceHub. “John has an impressive track record and we are very much looking forward to his contributions.” Continue Reading »
The entire retail channel is ablaze these days with talk of Omni-channel retail. Who’s doing it right, what are the best logistics strategies to support and the like.
Well those of you who know me will agree that for a retail guy I’m really not that much of a shopper. And funnily enough on two recent store visits to different retailers in the Greater Toronto Area I experienced not one but two abomni-channel retail trainwrecks.
Recently I went to a store in Newmarket around 4 pm to get two products with my son. He had seen the products on the retailer’s website and site did not say it was only available online so we went to store to pick one up. Continue Reading »
Customer demands for more rapid and cost effective e-commerce delivery seem to be increasing on a daily basis. In fact not a week goes by now without my speaking with retailers and etailers that since the dawn of e-commerce have successfully serviced Canada from one fulfillment operation for the country and are currently rethinking this model.
In most cases their national fulfillment operations are either positioned in Toronto or Montreal, as well as some in Vancouver, which up until now have been totally acceptable solutions. However, it definitely appears the days are numbered for a single e-commerce fulfillment operation being a viable customer delivery experience solution for all of Canada.
Depending if your customer delivery service level goals are next day metro markets or same day will determine the appropriate the number of e-commerce fulfillment operations you will need coast to coast in Canada. For many what I’m calling the ‘Power of Two’ will be the most logical next step with the addition of a second e-commerce fulfillment operation in either Eastern Canada or Western Canada depending on location of your current national site. Continue Reading »
FedEx, the express parcel and logistics operator, said it would make further capacity cuts and would see only modest profitability gains in the coming year as it continued to suffer from a sluggish global economy.
The company made the projections as it published figures for the fourth quarter of its financial year, to May 31.
Overall net income for the fourth quarter – which included a $100m charge for aircraft retirements – declined 45 per cent to $303m, on revenue up 4 per cent to $11.4bn. Earnings per share fell 45 per cent to 95 cents.
In the core FedEx Express business, the company reported quarterly operating income of zero against $281m for the same period last year, on revenue up 3 per cent to $6.98bn. Continue Reading »
UPS shares tumbled Friday after it predicted disappointing second-quarter earnings and reduced its profit forecast for the full year.
United Parcel Service Co. and rival FedEx Corp. are suffering as customers increasingly trade down from expensive priority shipping to slower and less expensive options. UPS expects this and other trends to continue.
Shares of UPS fell $5.33, or 5.8 percent, to $86.12 in trading Friday. They dropped as low as $85.78 earlier. via Associated Press. Continue Reading »
Chances are you’re already on Facebook, LinkedIn and other social networking sites that connect you to the relationships, Web services and activities you need to run your daily life. And you’ve experienced first-hand their power to connect you to the right people and opportunities faster. But how networked is your business?
The answer can be a major determinant to your success. In fact, findings from a survey conducted by McKinsey and Company found that two-thirds of the more than 3,200 companies surveyed are using social media and business networks to improve their business. Those doing so most aggressively are seeing significant competitive, cost and profit advantages: “Networked enterprises were 50 percent more likely than their peers to have increased sales, higher profit margins, gain market share and be a market leader.” Continue Reading »
Just about every year the RILA Logistics Conference is one of the best Events I attend and pleased to say #RILALogistics 2013 was no exception.
Great sessions and excellent networking provided me with many insights and opportunities to take home and build on going forward as direct positive outcomes from the event.
As described in my advance post Mission: Maximize Learning in Multichannel & E-Commerce this was the Track focused on and pleased to say that this mission was accomplished.
Continue Reading »
In preparation for this year’s Retail Industry Leaders Association (RILA) Logistics event in Orlando February 17-20th my first task was to review the program and determine priorities for which sessions to attend.
In my mind the most significant challenge facing retail logistics professionals bar none is the rapid rise of multichannel commerce and all associated complexities and surrounding issues. With this in mind I am now a man on a multichannel mission for this year’s #RILAlogistics event! Continue Reading »
Early in January of 2012 I found myself struggling with the current terms around multi-channel, cross channel and omni-channel to adequately describe the current retail and e-commerce marketplace reality we all face.
Searching for a term that would better capture the full complexity and many drivers impacting the business, on January 3rd 2012 in a moment of epiphany I came up with the term and concept of Matrix Commerce on which topic this whitepaper is a primer.
Matrix Commerce describes the complex construct integrating marketing, sales, sourcing, pricing, profitability, service levels, delivery and consumer perceptions. Inherent in this is the notion of complete customer centricity from many of the above items extending to include customer desires for positive social outcomes relative to cause alignment and even the sustainability performance of companies they choose to do business with.
A mouthful for sure, but while you’re chewing on that start considering the types of real time and rapid processing systems which will be required to support such multi-facetted business decisions, not to mention the reams of big and not so big data that will be necessary for companies to collect in order to make them. Continue Reading »
By Paul Martyn — BravoSolution
The first deadline regarding last year’s SEC Conflict Minerals Rule is fast-approaching on January 31 – and companies are scrambling to report what conflict minerals – gold, tin, tantalum and tungsten sourced from the Democratic Republic of Congo (DRC) and surrounding countries – have entered their supply chains since the start of 2013.
That level of minutia rarely exists in a supplier database; if it exists at all, the information is scattered throughout incompatible systems or worse, in file cabinets somewhere.
To create a comprehensive process for adhering to the conflict mineral rule, consider these three steps:
- Start with data collection. Survey your supply base and ask two questions: Do you provide our company with any products manufactured with tin, tantalum, tungsten, gold or any other conflict minerals? If so, where are they sourced from? Then, capture this intelligence in one, central database, which can enable easy reporting and analysis.
- Tap the power of contracts. Contracts can define much more than payment and delivery terms. Build clauses into supplier contracts that restrict them from sourcing any materials from the DRC, or if they do, the clause must clearly outline the level of reporting the supplier must give to the buyer, in compliance with the SEC ruling. Again, this should extend beyond tier-1 suppliers to include tier-2, 3 and 4 suppliers.
- Leverage technology to optimize reporting. Even with all the information at hand, if you don’t have the tools needed to make sense of the implications for your company and the new reporting standard, the legwork won’t mean anything. Invest in contract management and spend management tools that are complementary and will allow your team to analyze the supplier information based on different scenarios.
For advocates of deeper supply chain visibility (like me), the SEC ruling is a breath of fresh air, and motivation for companies to emulate this as a best practice for every raw material and product, at every phase in the supply chain. It’s a tall task, and we often only see the negative stories when companies are oblivious to what’s happening at supplier locations. Think Apple and the Foxconn scandal and the tragic fire that killed 112 workers at an unauthorized, subcontractor of a Walmart supplier.
Are you bucking the trend? How are you ensuring compliance throughout the supply chain?
IBM (NYSE: IBM) today announced new marketing and sales innovations that will allow retailers to deliver a consistent shopping experience for consumers across multiple touch points — from the store, mobile and online. IBM’s global survey of 26,000 consumers announced today revealed that 35 percent of consumers are considering diversifying the way they buy goods and services in the future.
To meet these rising demands, IBM is introducing new software that serves the rise of the so-called “omni-channel shopper,” those consumers who shop multiple channels and expect a consistent sales and marketing experience.
As part of the Smarter Commerce Initiative, IBM is helping retailers serve these consumers so they can shop where, when and how they want, quickly finding and purchasing the products they want, all the time viewing the retailer’s interactions with them as a service.
CMOs, CIO’s and e-commerce leaders are striving to better understand their most effective sales and marketing strategies. Their goal is to increase sales by growing average order values, conversion rates and cart sizes. IBM’s new marketing and sales technologies help achieve these goals by gaining insights into all customer interactions, buying patterns and purchases across mobile, social, online, call center, email and offline. Continue Reading »