Videos & Visions: Of Omni-Channel and Airports

VIDEOS & Vision

So… what does the future of retail look like and what might an airport have to do with this?

Well first off, Omni-Channel’s a great buzzword, but how best to define the term and how can retailers (and even airport authorities) get from where they are today to the promised land?

This week’s share ‘Videos and Visions: Of Omni-Channel and Airports’ seeks to shed more light on both the definition and growing manifestation of future state omni-channel retailing.
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Logistics is the new black!

'Logistics is the new Black.'

There I said it…

‘Logistics is the new black.’

Over the last several years the word ‘logistics’ has subtly worked its’ way further and further into the common lexicon thanks to the massive marketing campaigns of certain courier, rail and forwarding companies.

And of course, as a logistics professional all of my career, nothing makes me happier than the wider world learning about and gaining a better understanding of, and appreciation for, the complex art and science which is logistics. Continue reading

Posted in Definitions, Emerging Trends, Matrix Commerce, New Ideas, News & Info, Professional Communications, Retail, Retail E-Commerce, RFID, RFID Information, Supply Chain Management, Support Services & Industry Initiatives, Third Party Logistics | Leave a comment

Future of Retail as an Omni-Channel ‘Internet of Things’

FUTURE OF RETAIL

 

 

Future of Retail as an Omni-Channel ‘Internet of Things’ | Jeff Ashcroft | LinkedIn

Posted in Definitions, Emerging Trends, Information Technology, Matrix Commerce, New Ideas, News & Info, Retail, Retail E-Commerce, RFID, RFID Information, Videos | Leave a comment

Seven Signs Your Retail Business Needs an Omni-channel Makeover

Makeover
Are your retail customers finding you less attractive lately? Consider your position on the seven signs shared below, and you may decide your retail business needs an omni-channel makeover!

This is not just an idle suggestion we’re making, as the omni-channel retail buzz is quickly becoming a roar and with good reason.

Not since the advent of price tags, cash registers and the ubiquitous apparel hanger has there been a retail industry innovation poised to create such major change. Continue reading

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Profitable E-commerce is all about how and who leads your Fulfillment Operations

opssummit
If you’re trying to figure out how to get more profitability from your E-commerce or Omni-Channel business you may want to look into this year’s Operations Summit in Cincinnati. I was surprised when I saw the content that was being shared and how relevant it is to what we’re facing right now.

In fact, this year I have the pleasure of presenting my insights from the perspective of someone who lead the business side and now leads a team on the logistics service provider side. Below is an overview of what my panel will be discussing. Drop me a note if you’re planning to be there! Continue reading

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Cognitive to Play Key Role in Matrix Commerce

Credit: Thinkstock

Fall 2015 will forever be known as the time when cognitive came to retail. More simply put in 2015 retail big data got a brain, and from a business perspective retail big data without a brain is more like a big nothing.

Since 2012 I’ve been slowly defining and developing the concept of Matrix Commerce (aka ‘Matrix Retail’) and there’s clearly a need and a role for cognitive in operationalizing the Matrix Commerce vision and turning it into a business reality. The application of cognitive tools to facilitate knowledge workers’ ability to effectively manage the myriad day to day challenges and rapidly exploding sources of relevant retail data is a turning point in this evolution.
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Is Black Friday Already Over for Some Retailers?

BlackFriday_banners3

JDA’s 2015 Consumer Survey Reveals 50% Of Shoppers Who Experienced A Previous Issue With A Retailer Have No Plans To Return For Black Friday Or Cyber Monday Deals, And No Deal Will Change Their Minds

The omni-channel consumer is here and this holiday season, their expectations will not only affect the impending Black Friday and Cyber Monday shopping rush, but also shape how their purchase decisions are made throughout the year. In the new JDA 2015 Consumer Survey of more than 1,000 U.S. consumers conducted by JDA Software Group, Inc., 50 percent of consumers indicate that they will be unforgiving of retailers who provided less than satisfactory online home delivery experiences, landing some businesses on the “do not shop, naughty list” this holiday season. Additionally, 1 in 3 consumers disclosed that convenience is a major factor when placing an online order. Retailers who can’t meet expectations risk losing 33 percent of shoppers to a competitor that offers a more convenient or streamlined shopping experience – not only during Black Friday and Cyber Monday, but also in purchase decisions throughout the year.
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DSV agrees to acquire UTi Worldwide Inc.

The DSV Group (“DSV”) today signed an agreement to acquire US based UTi Worldwide Inc. (“UTi”). UTi is a global, supply chain services and logistics company with revenue of USD 3.9 billion and 21,000 employees in 58 countries. The combined company will be one of the world’s strongest transport and logistics networks.

DSV today entered an agreement to acquire UTi at the price of USD 7.10 in cash per ordinary share. The total transaction implies an enterprise value of approximately USD 1.35 billion.

The per-share consideration represents a premium to the ordinary shareholders of approximately 50% compared to the closing price of UTi on 8 October 2015, and a premium of approximately 34% compared to the 30-day volume-weighted average closing price. Continue reading

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All Third Party Logistics Providers Are Not Created Equal

ALL 3PL Not Equal
My initial involvement in the Third Party Logistics business was early in 1993 when I became the first Director of Development for Tibbett & Britten Group in North America. Over the next several years the TBG business grew from 20,000 square feet of facilities in Canada to more than 20 million square feet across North America with annual revenues of over $2 Billion. Continue reading

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XPO Logistics (XPO) to Acquire Con-way (CNW)

XPOCNW

GREENWICH, Conn. and ANN ARBOR, Mich. – September 9, 2015 – XPO Logistics, Inc. (“XPO Logistics” or “XPO”) (NYSE: XPO) and Con-way Inc. (“Con-way”) (NYSE: CNW) today announced that they have entered into a definitive agreement for XPO Logistics to acquire Con-way. The transaction will enhance XPO’s range of supply chain solutions by making XPO the second largest less-than-truckload (LTL) provider in North America, and will expand the company’s global contract logistics platform. XPO will also capitalize on synergies from the combination with Con-way’s managed transportation, truckload and freight brokerage businesses.

Headquartered in Ann Arbor, Mich., Con-way is a Fortune 500 company with a transportation and logistics network of 582 locations and approximately 30,000 employees serving over 36,000 customers. For the full year 2015, consensus analysts’ estimates for Con-way are $5.7 billion of revenue and $528 million of adjusted EBITDA. The transaction is expected to be substantially accretive to XPO’s earnings in the first 12 months.

All of the acquired operations – Con-way Freight, Menlo Logistics, Con-way Truckload and Con-way Multimodal – will be rebranded as XPO Logistics. Continue reading

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The Seven S’s of Supply Chain Management

SevenSsOfSCMDisruption is all around us and in order to capture some of the key disruptors in the Supply Chain space we have identified what we’re calling the Seven S’s of supply chain management to act as the framework for our upcoming supply chain management work

Without further ado, the seven S’s of SCM are Synergy, Standards, Semantic, Serialization, Synchronization, Sustainability and Social and we will now review each of these at a summary level so you can see where we’re headed. Continue reading

Posted in CSR, Emerging Trends, Freight & Transportation, New Ideas, News & Info, RFID, RFID Information, social media, Social SC Synergy, Supply Chain Management | Leave a comment

Great News in Canadian Retail Just Keeps on Coming!

_greatnews
Over the past year, like many others working within the Retail Industry in Canada, I’ve grown tired of hearing about all the bad news relative to retailers pulling out, closing down or shrinking their store counts here in Canada.

Other than one major ‘faux pas’ by a discount retailer which doesn’t need to be named yet again, the majority of recent store closures have actually been retailers dealing with unprofitable stores in their chain. And although painful for the individuals and areas where these actions happen, these steps are often necessary to keep the overall chain healthy in the long term.

The great news, and what we should be focusing on instead of the ‘doom and gloom’ of negative reports, is the growing number of new retail entries into Canada and the ongoing industry extensions taking place over the last year. Continue reading

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Reaching the Supply Chain Sustainability Tipping Point

tippingpoint

Since the 1990’s I’ve been writing about sustainability, cap & trade and carbon footprints mainly in the realm of logistics and supply chain as that’s where I live.

Supply chains are incredibly important in this context as roughly 75% of most company’s carbon footprint emanates from their supply chain.

My mantra throughout this time has been ‘when not if’ these measures will be enacted and today I have to say we’re rapidly approaching the tipping point for supply chain sustainability. Continue reading

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Seven Signs Your Retail Business Needs an Omni-channel Makeover

Makeover

Are your retail customers finding you less attractive lately? Consider your position on the seven signs shared below and you may decide your retail business needs an omni-channel makeover!

This is not just an idle suggestion we’re making as the omni-channel retail buzz is quickly becoming a roar and with good reason.

Not since the advent of price tags, cash registers and the ubiquitous apparel hanger has there been a retail industry innovation poised to create such major change. Continue reading

Posted in Definitions, Education, Emerging Trends, Matrix Commerce, New Ideas, Supply Chain Management, Third Party Logistics, Top Ten Savings Ideas | Leave a comment

Early ‘Internet of Things’ Pilots Proved Supply Chain Benefits of RFID Pallets

RFIDpalletTwo early pilots were facilitated by Supply Chain Network and carried out in 2003 and 2006 with both representing successful demonstrations of the potential supply chain benefits available through ‘Internet of Things’ implementations.

Key to both of these pilots were RFID enabled pallets and the first project was the SCN Grocery Pilot which was carried out utilizing RFID at the pallet level for automated Distribution Centre (DC) receiving.

For the second pilot in the Office Products Industry, a combination of both pallet level and case level RFID was utilized to deliver significant results for both automated Distribution Centre Receiving and automated Direct to Store Delivery receiving. Continue reading

Posted in Definitions, Emerging Trends, Environment, Freight & Transportation, Grocery Logistics, Grocery SCN Project, Information Technology, New Ideas, News & Info, Office Products SCN Project, Professional Communications, Retail E-Commerce, RFID, RFID Information, SCN Projects, Supply Chain Management, Support Services & Industry Initiatives, Top Ten Savings Ideas | Leave a comment

Entering Era of the Endless Store

EndlessStore

Those in the know in online retail have been leveraging dropship vendors to create expanded ‘endless aisle’ assortments for a number of years now.

Through the ongoing development of the Matrix Retail approach it’s now become apparent a new reality is emerging best described simply as the ‘Endless Store.’

Just as an ‘endless aisle’ expands assortments well beyond the current store and retailer stocked web assortments, creating the ‘Endless Store’ connects and extends the bricks & mortar and virtual environments within which retailers operate. The potential for dramatically improved customer service and functional development of a unified retail customer experience is now within reach of every retailer. Continue reading

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Exploring the Eight Layers of Matrix Retail

The age of Matrix Retail is already upon us and the only question to ask is will you acknowledge, understand, embrace, engage and tune all of the components of your company’s presence in the retail eco-system?

Or, will you choose to simply ignore them, continue in discrete multi-channel / abomni-channel mode and watch your competitors employ Matrix Retail methods to delight your customers, then dominate, devastate and ultimately destroy your business?

On a more positive note, we hope you opt for the former as the concept of Matrix Retail aims to help you bring about a state of zen awesomeness and retail customer joy as your business prepares to accelerate and break the e-commerce sound barrier.

Depicting something as pervasive and all encompassing as today’s real world digitally enabled retail environment is a tall order (especially for a graphically challenged logistics dude) but the above is my best representation to date of the eight layers of Matrix Retail which need to be enabled, interconnected and then tuned to fully deliver what I call ‘the logistics of customer experience‘. Continue reading

Posted in , Cash Supply Chain, Definitions, Emerging Trends, Information Technology, Inventory, Matrix Commerce, New Ideas, News & Info, Professional Communications, Retail E-Commerce, RFID, RFID Information, Supply Chain Management | Leave a comment

Matrix Retail: The Logistics of Customer Experience

matrix

At a previous NRF Shop.org Summit I saw a keynote address by Jamie Nordstrom on trends he saw coming in the online retail business. During his talk Jamie said there was a new dynamic emerging, people were describing using words like multi-channel and omni-channel. However in his view these words were not fully capturing the changes he saw coming in retail and a new word was needed, ‘maybe polychannel or something like that’.

After the presentation I had a quick meet and greet with Jamie in which I told him how much his presentation had resonated with me based on my past senior department store retail experience at Hudson’s Bay Company. I then said to him that I think I know the word he was looking for to describe the new dynamic and that was Matrix Commerce. His reaction was immediate and visceral ‘Yes, that’s it! Have you trademarked it?’ Continue reading

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